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Outlook 2002

SMTP Auth and SSL

Covenant ISP email may also be configured for SMTP Authentication and SSL encryption for outgoing email. Please note that SMTP Auth and SSL are optional and are not required to use Covenant ISP email.

For further information and setup instructions, see the links below. NOTE: Please configure SMTP Auth or SSL after first configuring your email program for your Covenant ISP email.

  • SMTP Authentication
  • SSL Encryption (outgoing)
  • SSL Encryption (incoming)
  • This document provides instructions for configuring your Covenant ISP email account and checking your email account settings.

    Configure your Covenant ISP Email Account

    Check your Account Settings


    Configure your Covenant ISP Email Account

    1. To use Outlook, you must first create a profile. To create a profile:

      1. Go to the Control Panel and double click the Mail icon.

      2. To set up a new profile for Exchange, click Show Profiles...

      3. Click Add. A New Profile window will appear. Type a name for the profile in the Profile Name: field.

        An account wizard should open. If it does not, select the Profile you just created in the Profiles pane and click the Properties button.

    2. Select the Add a new e-mail account option on the first screen of the email wizard. Click Next.

    3. Select the POP3 * (or IMAP) option. Click Next.

      While it is recommended that you use the POP3 protocol, in which the messages are downloaded locally to your computer. If IMAP protocol is selected, messages are read directly off the server and are not downloaded. While IMAP is sometimes useful if you want email to be available from more than one computer, such as from home and work, messages left on the server in all folders (Inbox, Sent Items, Trash,...) may result in going overquota. Unless an option is checked to leave a copy of the messages on the server, using POP3 will not result in an overquota box.

      Note that you can retrieve messages from any location using the Covenant ISP Webmail interface, which uses the IMAP protocol. However, as with the IMAP option in an email program, messages must be deleted off the server at regular intervals to eliminate the possibility of exceeding the quota.

    4. Fill-in the following boxes.

      User Information

      1. In the Your Name field, type in the name you want to appear in the "From:" field on outgoing messages.
      2. In the E-mail Address field, enter your full Covenant ISP email address (example username@ Covenant ISP.net).

      Server Information

      1. Enter the Covenant ISP mail servers into the Incoming mail server (POP3) and Outgoing mail server (SMTP) fields. See Mail Servers for server information. The most commonly used mail servers (incoming/outgoing) is mail. Covenant ISP.net.

      Logon Information

      1. In the User Name field, type in your Covenant ISP username or Covenant ISP email address in the format of username@ Covenant ISP.net in lowercase.
      2. Enter your email password into the Password field in lowercase letters.
      3. Place a check in the Remember password box (optional)
      4. Do NOT check Log on using Secure Password Authentication (SPA).

    5. Click Next and then click Finish.


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    Check your Account Settings

    1. Open Outlook 2002.
    2. Click on the Tools menu and select E-mail Accounts....

    3. Select the View or change existing e-mail accounts option and then click Next.

    4. Select your Covenant ISP email account (you will generally have only one account listed). Click the Change... button.

    5. Check your settings and make any changes as needed.

      User Information

      1. The Your Name field should be the name you want to appear in messages to others in the "From:" field.
      2. The E-mail Address should be your Covenant ISP email address (example username@ Covenant ISP.net).

      Server Information

      1. The Covenant ISP mail servers should be entered into the Incoming mail server (POP3) and Outgoing mail server (SMTP) fields. See Mail Servers for server information. Note that the most commonly used mail servers (incoming/outgoing) is mail. Covenant ISP.net.

      Logon Information

      1. The User Name field should contain your email username or Covenant ISP email address in the format of username@ Covenant ISP.net in lowercase letters.
      2. Your email password should be entered into the Password field in lowercase letters. Since the password is shown as asterisks (*) for security purposes, remove the entry and re-type the password if you think that the password may be misspelled or in caps.
      3. If you do not want to type in your password each time the email program checks for mail, place a check in the Remember password box.
      4. Do NOT check Log on using Secure Password Authentication (SPA).

    6. To check your connection settings, click the More Settings... button. Click on the Connection tab.

      1. If you use a modem to connect, select Connect using my phone line, and then select the " Covenant ISP" dial-up connection from the drop-down menu (you may have given it a different name).
      2. If you use DSL or cable to connect to Covenant ISP, select Connect using my Local Area Network (LAN).

      Click OK to save any changes and close the window.

    7. Click Next and then click Finish.

     


    Help us help you! If you contact Covenant ISP support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

    Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.