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Verify email has been sent

To verify that an email message was sent, check your "Sent Items" folder on your email program. If the message is not in that folder, check your "Outbox" to make sure that the message is not there or in a "Drafts" folder and was never sent.

Our mail server tries to deliver a message for up to three days. If you do not receive a "bounce back" email, the message has more than likely left our server intact. Please note that email delivery is not immediate. In addition to passing through our mail server, the email will sometimes have to travel a long path to reach its final destination including a mail server on the recipient's end.

To determine whether our server has passed on an email you have sent, include your own email address in the carbon copy (CC:) field. If you receive the copy of the message, you know that it has made it through our server.

 


Help us help you! If you contact Covenant ISP support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.