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Determine your Operating System

Windows

To determine what version of Windows you have:

Open your Control Panel (you can find it in My Computer or on the Start menu).
Double click the System icon.
Alternatively, right-click My Computer and select Properties.
The window that opens will show you the version of Windows you are running.

Macintosh

To determine your Operating System software version:

Close any open applications or make the Finder active.
Click the Apple menu and select About This Computer.
The window that opens should show the OS version next to the Mac OS icon.

Help us help you! If you contact Covenant ISP support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.