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Using Hyperterminal

Diagnosing problems using Hyperterminal in Windows

If you can connect to our POP with Hyperterminal, but can not connect using your dial-up networking connection, chances are you will have to uninstall and reinstall dial-up network (for operating systems where possible). If garbled characters appear beside the login/password prompt when dialing a POP, it indicates modem problem or misconfigured connection settings. If a connection cannot be made through hyperterminal -or- dial-up networking, it is likely due to a problem with the modem.

Select how you would like to use Hyperterminal below:

• How to use Hyperterminal to dial a POP
• How to use ATi commands in Hyperterminal

How to use Hypterminal to dial a POP

If hyperterminal is not installed, you will need the Windows CD or appropriate windows .cab files before proceding. If located, go to Add/Remove Programs in the Control Panel, select the Windows Setup Tab, then select Communications and press the Details button. Place a check in Hyperterminal. Click OK and OK again.

1. To launch hyperterminal, go to Start and select Run.
2. Type hypertrm into the Open: field and click OK. Alternatively, go to Start > Programs > Accessories > Communications and select Hyperterminal and double-click Hypertrm.exe.

   

3. When Hyperterminal starts, if entries exist, select an entry that does not have an .ht extension.
4. Type a name for the connection into the Name: field (e.g. "Test"). Use the default icon. Click OK.
5. To dial a POP, type the area code and phone number of the local access number you usually dial into the Area code: and Phone number: fields respectively. Your modem should be selected in the Connect using: drop-down menu.
6. The Location: field should be set to your default location.
7. Click the Modify... and Dialing Properties buttons to check the modem and dialing properties.
8. After the phone and modem properties have been properly configured, click the Dial button.
9. You should receive a status message indicating that the modem is dialing. Click Dial Now. The modem should negotiate a connection and the window change to a connection (log on) window.
10. At the Username: prompt, type the username then hit the enter key. Type the password into the Password: field then hit the enter key. Note: Nothing is shown on the window when typing the password, including an insertion point, so it does not appear that anything is happening.

    

    Note: You can also dial a POP from the terminal window using ATi commands.

    Garbled characters at login (username/password) prompt indicates that there is line noise or that connection preferences are incorrect.

11. The PPP session begins. Note that the IP address and MTU information is sent back to the window. After this information is received the PPP session starts which appears as gibberish. This is normal. Click the Close button to return to the hyperterminal main window.

    

How to use ATi commands in Hyperterminal

You can use ATi commands in Hyperterminal to get information about your modem.

If hyperterminal is not installed, you will need the Windows CD or appropriate windows .cab files before proceding. If located, go to Add/Remove Programs in the Control Panel, select the Windows Setup Tab, then select Communications and press the Details button. Place a check in Hyperterminal. Click OK and OK again.

1. To launch hyperterminal, go to Start and select Run.
2. Type hypertrm into the Open: field and click OK. Alternatively, go to Start > Programs > Accessories > Communications and select Hyperterminal and double-click Hypertrm.exe.

   

3. When Hyperterminal starts, if entries exist, select an entry that does not have an .ht extension.
4. Type a name for the connection into the Name: field (e.g. "Test"). Use the default icon. Click OK.

5. Select the COM Port that the modem is on and click OK (OK is not shown). Generally speaking, the modem is on COM2. If you do not know the COM port, this can be determined by going to the Modem Control Panel, selecting Diagnostics or going to System Properties (right-click My Computer or go to Control Panel and select System) and looking at the modem properties.

   

6. Select 115200 for the Bits per second. Leave Data bits, Parity, Stop bits and Flow control on the default settings (shown). Clicking Advanced... shows the FIFO Buffers, which you can leave at the default settings. To send AT commands to the terminal window, click OK.

   

7. Type AT into the window first to be sure the modem is responding. You should receive OK as a reply. If you type AT and do not see anything on the screen, type ATE1 to turn echo on.

   

8. See ATi Commands for a list of commands you can type into the window and their uses.